Effective Date: October 2026
At Cape Movers Furniture Removals, we understand that your belongings are valuable, both financially and sentimentally. Every move is carried out with care, professionalism and attention to detail.
While we take every reasonable precaution to protect your possessions, moving furniture and household goods carries an inherent level of risk. This policy explains our responsibilities, your responsibilities and the process for reporting and resolving claims.
1. Our Commitment
Our experienced team takes every reasonable measure to transport your belongings safely and efficiently.
We are committed to:
- Handling your belongings with care and respect.
- Using appropriate moving equipment and protective materials where agreed.
- Loading and transporting goods safely.
- Addressing genuine concerns promptly and professionally.
2. Customer Responsibilities
To help ensure a smooth and successful move, customers are responsible for:Â
- Providing accurate information when requesting a quotation.
- Declaring any unusually valuable, fragile or delicate items before moving day.
- Ensuring all items are properly packed unless Cape Movers has been contracted to provide packing services.
- Disconnecting appliances and electronic equipment before collection unless otherwise agreed.
- Removing or securing cash, jewellery, passports, important documents, firearms, medication and other valuables before the move.
Cape Movers Furniture Removals cannot accept responsibility for items left inside furniture, drawers, cupboards or appliances.
3. Fragile Items
Fragile items such as glassware, mirrors, artwork, televisions, antiques, ornaments and similar items should be professionally packed or clearly identified before transportation.
Where customers choose to pack fragile items themselves, Cape Movers Furniture Removals cannot be held responsible for damage resulting from inadequate packing.
4. Damage During Transit
If damage occurs during transportation due to negligence on the part of Cape Movers Furniture Removals, we will investigate the matter promptly and fairly.
Each claim will be assessed individually based on:
- The condition of the item before transport.
- The nature and extent of the damage.
- Photographs or supporting evidence.
- Information gathered from our moving team.
Where liability is accepted, an appropriate resolution may include repair, replacement or compensation, at our discretion and subject to applicable law.
5. Items We Cannot Accept Liability For
Unless required by law, Cape Movers Furniture Removals shall not be liable for:
- Normal wear and tear.
- Minor scratches, scuffs or marks consistent with ordinary handling.
- Damage resulting from poor or inadequate customer packing.
- Mechanical or electrical failure of appliances or electronics after transportation where no external damage is evident.
- Perishable goods.
- Plants.
- Cash or negotiable instruments.
- Jewellery, watches or precious metals.
- Collectables, heirlooms or sentimental items without prior written agreement.
- Important personal documents.
- Damage caused by events beyond our reasonable control, including severe weather, road accidents caused by third parties, civil unrest or natural disasters.
6. Reporting Damage
Customers should inspect their belongings as soon as reasonably possible after delivery.
Any visible damage should be reported before our team leaves the delivery address wherever possible.
If damage is discovered after delivery, written notification should be sent to info@capemovers.co.za as soon as reasonably possible, together with:
- Your quotation or invoice number.
- A description of the damaged item(s).
- Clear photographs showing the damage.
- Any supporting information relevant to the claim.
Prompt reporting allows us to investigate the matter thoroughly.
7. Claims Investigation
Once a claim has been received, Cape Movers Furniture Removals will:
- Acknowledge receipt of the claim.
- Review the information provided.
- Investigate the circumstances of the move.
- Contact the customer if additional information is required.
- Provide a written outcome within a reasonable timeframe.
Every claim is assessed fairly and on its own merits.
8. Limitation of Liability
Cape Movers Furniture Removals‘ liability shall be limited to the direct loss or damage proven to have resulted from our negligence.
We shall not be responsible for indirect, consequential or incidental losses, including but not limited to loss of income, business interruption or emotional distress arising from a move.
Nothing in this policy excludes or limits any rights that consumers may have under the Consumer Protection Act, 2008 or any other applicable South African legislation.
9. Insurance
Customers moving particularly valuable items are encouraged to arrange appropriate insurance cover before the moving date.
If you require additional protection for high-value items, please discuss this with us before your move so that suitable arrangements can be considered.
10. Contact Us
If you have any questions regarding this Claims and Liability Policy or need to report a claim, please contact us:
- Cape Movers Furniture Removals
- 📧 Email: info@capemovers.co.za
- 📞 Phone or Whatsapp: 0617851171
Related Policies
For further information about using our website and Cape Movers Furniture Removals services, please review our:
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