Effective Date: October 2026
At Cape Movers Furniture Removals, we understand that moving plans can sometimes change unexpectedly. This Refund & Cancellation Policy explains how cancellations, postponements, refunds and booking changes are managed.
Our goal is to be fair to our customers while ensuring that vehicles, staff and scheduling can be managed efficiently.
1. Cancelling Your Booking
If you need to cancel your booking, please notify Cape Movers Furniture Removals as soon as possible.
The earlier we are informed, the more likely we are to accommodate the cancellation without additional costs.
Cancellation requests should be submitted in writing via email to info@capemovers.co.za.
2. Rescheduling Your Move
We understand that circumstances may change.
If you need to change your moving date, we will make every reasonable effort to accommodate your request, subject to vehicle and staff availability.
Rescheduling requests should be made as early as possible.
Additional charges may apply if the revised booking requires extra vehicles, additional labour, longer travel distances or falls during peak moving periods.
3. Deposits
Where a deposit has been paid to secure a booking, the deposit may be:
- Applied to a rescheduled booking where appropriate.
- Refunded where cancellation occurs within an agreed timeframe.
- Retained in full or in part where costs have already been incurred or where a late cancellation results in a loss of reserved resources.
Any applicable terms relating to deposits will be communicated at the time of booking.
4. Refunds
Where a refund is approved, Cape Movers Furniture Removals will process it using the original payment method where reasonably possible. As payments are made via electronic bank transfer (EFT), approved refunds will generally be returned by bank transfer.
Refund processing times may vary depending on your financial institution.
Refunds will not normally be granted for:
- Services that have already been completed.
- Customer cancellations after the move has commenced.
- Costs incurred due to inaccurate information provided during the quotation process.
- Delays or cancellations caused by circumstances beyond our reasonable control.
5. Circumstances Beyond Our Control
Cape Movers Furniture Removals cannot be held responsible for delays, cancellations or additional costs resulting from events beyond our reasonable control, including but not limited to:
- Severe weather conditions.
- Road closures or major traffic incidents.
- Vehicle accidents involving third parties.
- Mechanical breakdowns.
- Load shedding.
- Civil unrest.
- Government restrictions or emergencies.
Where possible, we will work with customers to arrange an alternative moving date.
6. Customer Responsibilities
Customers are responsible for ensuring that:
- Access to the property is available at the agreed time.
- All necessary permissions, parking arrangements or body corporate approvals have been obtained.
- Accurate information has been provided during the quotation process.
Additional costs arising from incorrect information or restricted access may be charged where applicable.
7. Changes to This Policy
Cape Movers Furniture Removals reserves the right to amend this Refund & Cancellation Policy from time to time.
The most recent version will always be available on our website.
8. Contact Us
If you have any questions regarding cancellations, refunds or rescheduling your move, please contact us:
- Cape Movers Furniture Removals
- 📧 Email: info@capemovers.co.za
- 📞 Phone or Whatsapp: 0617851171
Related Policies
For further information about using our website and Cape Movers Furniture Removals services, please review our:
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