Effective Date: October 2026
At Cape Movers Furniture Removals, we understand that your personal information is valuable. We are committed to protecting your privacy and handling your information responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA).
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information when using our website or engaging our services.
1. Who We Are
Cape Movers Furniture Removals is a South African furniture removal company providing reliable residential, commercial and long-distance moving services throughout Cape Town and across South Africa.
2. Information We Collect
When you request a quotation, contact us, or use our website, we may collect information including:
2.1 Personal Information:
- Full name
- Email address
- Telephone number
- Pickup and delivery addresses
- Preferred moving dates
- Details about your move
- Inventory information
- Any additional information you choose to provide
2.2 Website Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral source
- General location information
This information helps us improve our website and better understand how visitors use our services.
3. How We Use Your Information
Your information may be used to:
- Provide accurate moving quotations
- Arrange and manage bookings
- Communicate before, during and after your move
- Respond to enquiries submitted via our website, email or WhatsApp
- Improve our website and customer experience
- Analyse website performance
- Meet legal and regulatory obligations
- Prevent fraudulent or malicious activity
We only collect information that is necessary to provide our services effectively.
4. WhatsApp Communication
If you contact Cape Movers Furniture Removals via WhatsApp, the information you share will only be used to respond to your enquiry, prepare quotations, coordinate your move and provide customer support.
We will never sell or distribute your personal information to third parties for marketing purposes.
5. POPIA Compliance
Cape Movers Furniture Removals processes personal information in accordance with the Protection of Personal Information Act (POPIA).
We process personal information lawfully, fairly and transparently and only for legitimate business purposes related to the services we provide.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Improve website functionality
- Remember visitor preferences
- Analyse website traffic
- Measure website performance
- Improve our services
You can disable cookies through your browser settings, although some website features may not function as intended.
7. Google Analytics & Google Ads
We use Google Analytics to better understand how visitors interact with our website. Google Analytics collects anonymous usage information such as page views, browsing behaviour and device information.
We also use Google Ads conversion tracking and remarketing technologies to measure the effectiveness of our advertising campaigns and improve the relevance of our advertising.
Google may use cookies to display advertisements based on previous visits to our website.
You can manage your advertising preferences through your Google account.
8. Sharing Your Information
Cape Movers Furniture Removals does not sell, rent or trade your personal information.Â
We may share your information only where necessary with:
- Trusted service providers who assist in operating our business
- Website hosting and IT service providers
- Professional advisers where required
- Government or regulatory authorities where legally required
All third parties are expected to maintain appropriate confidentiality and security measures.
9. Protecting Your Information
We take reasonable technical and organisational measures to safeguard your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although no online system can guarantee absolute security, we continually review and improve our security practices.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Deliver our services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
When information is no longer required, it is securely deleted or anonymised where appropriate.
11. Your Rights
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
12. Third-Party Websites
Our website may contain links to external websites.
Cape Movers Furniture Removals is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.
13. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without appropriate consent.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.
Any updates will be published on this page together with the revised effective date.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
- Cape Movers Furniture Removals
- 📧 Email: info@capemovers.co.za
- 📞 Phone or Whatsapp: 0617851171
Related Policies
For further information about using our website and Cape Movers Furniture Removals services, please review our:
ARE YOU PLANNING TO MOVE YOUR BUSINESS TO ANOTHER OFFICE?
Wherever and whenever you need us, we will be there!
We are your affordable movers that offer daily trips in the City, and customer satisfaction is guaranteed when you move with us.
As a preferred Moving Company in Cape Town, we strive to provide exceptional service with every move we undertake.
Whether you are rearranging furniture from one room to another or relocating down the road or across the city, call your local movers to provide you with stress-free moving!
Leave it to us to get the job done quickly so you can get settled into your new home.